Cancellation and refund policy

How subscription cancellations, demos, billing questions and eligible refunds are handled.

Product demos and free trials

iTensiaHR does not currently offer an automatic self-service free trial through this website. A product demo is free, does not require a payment card, does not convert automatically into a paid plan and therefore does not need to be cancelled. If a trial is offered under a separate written order, that order will state the trial length, limitations, any conversion date and how to cancel before a charge occurs.

Subscription charges

Subscription charges are generally non-refundable once a billing period begins, except where required by law or expressly stated in the applicable order.

Billing errors

Report suspected duplicate or incorrect charges promptly. We will investigate verified billing errors and issue any applicable correction to the original payment method.

How to cancel a paid subscription

Email billing@itensiahr.com from an authorized account email address. Include the company or account name, account ID if available, subscription plan and requested effective cancellation date. We will acknowledge the request and confirm when cancellation is recorded.

Monthly cancellations take effect at the end of the current paid monthly period. Annual cancellations take effect at the end of the current annual term unless the signed order states otherwise. Cancellation prevents renewal after the effective date but does not normally create a refund or credit for the current paid period.

See Section 5.7 of the Terms and Conditions for the complete customer cancellation policy.

Requesting billing help

Contact billing@itensiahr.com with your organization, invoice or transaction reference, charge date and reason for the request.