Terms & conditions

The terms governing access to the iTensiaHR website and subscription services.

Service provider: iTensia International Technology LLC, 2823 Birch Terrace, Davie, FL 33330, United States.

1. Using the service

You must provide accurate account information, keep credentials secure and use iTensiaHR only for lawful business purposes. You are responsible for the users and data added under your organization.

2. Service scope and U.S. availability

iTensiaHR provides cloud-based human resources management capabilities, including employee records, attendance and time tracking, leave management, shifts, documents, assets, incidents, reporting, recruitment, performance workflows, timesheets and employee self-service, according to the selected plan.

United States payroll availability: The U.S. payroll software module is under development and is not currently available for purchase, activation or production use. Until it is commercially launched, charges made through this website for U.S. customers cover only non-payroll HRMS subscription access and the modules listed for the selected plan.

We will not charge a U.S. customer for payroll software unless it has been released and is expressly itemized at checkout or in a signed order form. Before purchase, the applicable plan or order will disclose the available payroll functions, price, billing cycle, service dependencies and cancellation terms.

5. Subscription, billing and cancellation

5.1 Subscription term

Subscriptions use the monthly or annual billing cycle shown on the pricing page, at checkout and in the applicable order form. The subscription term begins when payment is confirmed and service is activated.

5.2 How payment is accepted

Website subscriptions are paid online by card through Number's secure hosted payment form. We do not accept card payments in person or by telephone. Card details are entered directly into the hosted form and are not intentionally collected by iTensiaHR.

5.3 Recurring billing and card on file

Before entering the payment form, the customer must accept these Terms and authorize recurring charges. By completing checkout, the customer authorizes iTensia International Technology LLC and its payment processor to charge the card entered at checkout for the displayed subscription amount at the displayed monthly or annual interval until cancellation takes effect. The payment processor may retain the payment credential needed for renewals; iTensiaHR does not intentionally store the full card number or security code.

5.4 Pricing and taxes

The plan name, included modules, employee range, billing cycle and recurring charge are displayed before payment. The amount stored with the selected plan is the authoritative subscription charge submitted to the payment provider. Applicable taxes and any separately contracted implementation or professional-service fees are additional only when disclosed before purchase or in a signed order form.

5.5 Failed payments

If a payment is declined or remains unpaid, access may be suspended until the account is brought current. A failed checkout does not activate a subscription.

5.6 Refunds

Subscription charges are generally non-refundable once a billing period begins, except where required by law or expressly stated in a signed order. Cancellation prevents future renewal charges after it takes effect but does not ordinarily create a refund for the current paid period. See the Cancellation and Refund Policy.

5.7 Customer cancellation policy

An authorized account contact may cancel recurring billing by emailing billing@itensiahr.com from the email address associated with the account. The request must identify the company or account name, account ID if available, subscription plan and requested effective cancellation date. We will acknowledge the request and confirm when cancellation has been recorded.

Monthly-plan cancellation takes effect at the end of the current paid monthly period. Annual-plan cancellation takes effect at the end of the current annual term unless a signed order provides otherwise. The subscription will not renew after cancellation takes effect. Fees already paid are not prorated, and any committed amounts already due under a signed order remain payable. Customers should export required data before service ends.

Long-term contracts and other agreements: If a signed long-term contract or other written agreement addresses cancellation, termination or refunds, the terms of that agreement control over this Section 5.7.

5.8 Demos and trials

iTensiaHR does not currently offer an automatic self-service free trial through this website. A booked product demo is free, does not require a payment card and does not create a subscription, so there is nothing to cancel. Any trial offered under a separate written order must disclose its duration, limitations, conversion terms and cancellation method before it begins.

6. Customer data

Customers retain ownership of their data and authorize iTensiaHR to process it to deliver, support and secure the service. Customers are responsible for having a lawful basis to submit employee information.

7. Availability and liability

We work to provide a reliable service, but uninterrupted operation cannot be guaranteed. Liability is limited to the extent permitted by applicable law and the agreement governing the subscription.

Customer agreement

A blank Customer Service Agreement and Order Form is available for review. The executed order controls the selected services, duration, pricing and any negotiated terms.

Contact

Support: support@itensiahr.com or +1 870-319-8261. Billing and cancellation: billing@itensiahr.com. Legal: legal@itensiahr.com.